We encourage our customers to focus on their core business areas. We offer technical support to customers end-to-end, starting from providing end user support, managing the SLAs, raising the change requests and bugs to technology teams ( either our own OR customer’s team), and following up to get closure on the issue, to achieve the ultimate end result – Happy User , Satisfied Customer.
Our Managed Support process is flexible to accommodate customer’s tools, processes and people in some cases to ensure the “partnership” relationship is honored and value adds are delivered to customer.
We offer following Services as part of managed services support
- Infrastructure Monitoring
- Service Desk and End User Support
- Unified Communications
- Event, Configuration, Change, Incident, Configuration and Request Management
- And many more